FAQS

Got questions? We’ve got answers! Check out our frequently asked questions below to find quick solutions and insights. If you can’t find what you’re looking for, feel free to reach out to us directly, and we’ll be happy to assist you

– DUTCH AFRO –

SHIPPING

DO YOU SHIP OVERSEAS?

Yes, we ship all over the world. Shipping costs will apply and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use The Courier Guy.

Absolutely, your parcel can be delivered to an office address. You must enter the address along with your full name upon checkout.

MY ITEMS HAVEN’T ARRIVED YET. WHAT CAN I DO?

    • Our delivery policy states delivery within 3 – 5 working days, and we will move the earth to deliver it as promised. If you have not received it then contact our fabulous Customer Loyalty and they will help you to locate your order.

    • You can track the status of your order using the tracking ID sent to you. If you have any concerns, please do not hesitate to contact Customer Service.

    • Remember, you will receive an email from us to tell you that your order is on its way and receive a tracking number so you can follow its progress.

 

    • All deliveries are made Monday to Friday, between 8am and 5pm. If you think you will not be available during that time then please give our helpful Customer Loyalty team a call, and they will get in contact with our courier partners to try and help you out.

    • Helpful hint: as soon as your order is dispatched from our warehouse, you will receive an email to confirm that your package is on its way to your door.

    • If we are unable to meet the estimated delivery date, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

  • If you are unavailable to take delivery or collection, we will leave a card giving you instructions on either re-delivery or collection from the courier.

ORDERS

I HAVE NOT RECEIVED A CONFIRMATION E-MAIL. WHAT SHOULD I DO?

First check your spam filter. If you still have not received your confirmation e-mail, please contact our Customer Service.

First check your spam filter. If you still have not received your confirmation e-mail, please contact our Customer Service.

Please see our returns policy for complete instructions on how to return your purchased item.

DUTCHAFRO ensures that all products are of high quality when they are shipped to customers.

Should it happen that your item is defective then please contact our friendly Customer Loyalty team as soon as possible.

The time for such a return is outlined in our returns policy.

A replacement item will be sent to you accordingly. Should it happen that we are out of stock, then you will be contacted by Customer Service, and you will be provided with store credit or you can contact our Customer Loyalty team for assistance.

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