Returns & Refunds

We want you to love your DutchAfro purchase! If for any reason you’re not satisfied with your order, we’re here to help.

– DUTCH AFRO –

RETURNS POLICY

Each Buyer shall be entitled to a return and/or a refund for Products acquired through this Site subject to compliance with the terms and restrictions set out below. 

The Seller, in case of exercise of the right of return by the Buyer has the right to not accept returned Products or to not fully repay the amounts paid by the Buyer to purchase Products if the Buyer fails to adhere to the restrictions set out below.

HOW TO RETURN AN ITEM:

  1. Send an email to orders@dutchafro.co.za
  2. Include your order number and email address.
  3. Pack and seal your box securely in the original package, if possible.
  4. Keep it ready for collection from our courier services.

RETURNS RESTRICTIONS:

  • All purchased Products must be returned in their original state and condition.
  • Purchased Products must not have been worn.
  • All returns will be done at the current system price.
  • The Buyer will be requested to present a copy of the applicable proof of purchase \ invoice evidencing the sale and containing the information of the Products the Buyer wishes to return.
  • We cannot return sales and promotional items.
  • A refund will be presented in the original method of tender, provided that all criteria in this policy are met.
  • Monetary refunds can take up to 7- 14 working days to reflect in your account.
  • Returns cannot be accepted later than 14 days of delivery.
  • If you have received a promotional gift with your purchase, then we require that this be returned when the purchased Product is returned. Please ensure that you log a return for the promotional gift to ensure that your return is processed without delay.
  • All Products (irrespective of the restrictions set out below under the heading “Non-Returns”), but subject to this returns Policy, may be returned if they are delivered in error or do not match the sample or description of the Products on the Site as at the date of placing an order.
  • We cannot accept refund requests on Gift Vouchers. 

NON-RETURNS

Due to hygienic reasons, we are not able to accept returns on:

  • Underwear, Swimsuits, and socks.
  • Altered merchandise.
  • Merchandise that has been damaged due to negligence or normal wear and tear.
  • Merchandise used for a purpose other than what is intended.
Type to search